Privacy Policy

1. Information We Collect

We collect personal and non-personal information to deliver and improve our decoration services including birthday setups, anniversary décor, baby showers, romantic surprises, candlelight dinners, and customised celebrations.

a. Personal Information

• Name, phone number, and email address
• Address, pincode, and event location
• Payment details for order processing
• Booking preferences, themes, and service requests
• Google login or OTP-based login data

b. Non-Personal Information

• Device and browser information
• IP address and approximate location (city/pincode)
• Pages viewed, time spent, and click behavior
• Cookies and analytics data for personalization

2. How We Use Your Information

• To process bookings, orders, payments, and confirmations
• To recommend décor options based on city or pincode
• To send updates about service timing or order status
• To improve website performance, SEO, and user experience
• To suggest add-ons or related décor themes
• To comply with legal, financial, and security requirements
• To enhance personalization for celebrations and surprises

3. How We Protect Your Information

We implement strong technical, administrative, and physical safeguards to protect your data from unauthorized access, misuse, or alteration. While no online platform can guarantee 100% security, we continuously upgrade our systems to ensure maximum protection.

4. Sharing Your Information

HappyHeartss does not sell, trade, or rent your personal information. Limited data may be shared only with:

• Trusted partners assisting in service delivery
• Payment gateways such as Razorpay
• Decorators, logistics, and operational teams

All partners follow strict confidentiality and data-protection standards.

5. Cookies & Tracking Technologies

Our website uses cookies and similar tools to enable smooth browsing, remember preferences, enhance SEO performance, personalize recommendations, and analyze user behavior. Disabling cookies may limit certain website features.

6. Third-Party Services

HappyHeartss does not display external advertising links. Payments processed via Razorpay or similar gateways are governed by their respective Privacy Policies. We encourage reviewing those policies before completing transactions.

7. Your Rights

You have complete control over your personal information. You may request to:

• Access, update, or correct your information
• Delete stored personal data
• Opt out of promotional communications
• Understand how your data is processed
• Modify booking details before service execution

To exercise these rights, contact us at messagetothehappy@gmail.com.

8. Retention of Information

We retain your information only as long as necessary to deliver services, meet legal and financial obligations, improve customer experience, and resolve disputes or refunds. Once no longer required, data is securely deleted.

9. Changes to This Privacy Policy

This Privacy Policy may be updated to reflect new services, legal requirements, or website feature changes. Updates will be posted on this page, and users are encouraged to review it periodically.